Returns / Exchange
Exchanges
To request an exchange, please contact us at [email protected] with your order number and a brief explanation of why you'd like to exchange the item. We’ll get back to you via email to guide you through the process and discuss the next steps.
Returns
If for any reason you’re not completely satisfied with your purchase, we accept returns within 14 days of receiving your item.
To be eligible for a return:
- Item must be unused, unworn, and in its original condition- Returned in original packaging
- For custom-made wedding rings and personalized jewelry return, please contact us personally
To start the return, email us at [email protected] within 14 days of delivery. Please include your order number and reason for return. We’ll get back to you via email with next steps.
Please note:
- Customers are responsible for return shipping costs- We recommend using a tracked service to ensure safe return
- Taxes, express delivery fees, and any additional charges are non-refundable
Once your item is received and inspected, we’ll contact you to proceed with the refund process. Please note that refunds can take up to 14 working days to process, depending on your bank.
Questions? Contact us anytime at [email protected]